Home/Process
How we workSix stages. You are only asked to make decisions in two of them.
The point of doing design, supply, installation and service under one roof is that the coordination stops being your problem.
Enquiry
You tell us roughly what you want and where. A phone call or the form — either is fine. No pressure to have decided anything.
Free survey
An hour at the property. We measure the room, assess the flue options, check the wall build-up and the air supply, and talk through what is realistic. This is where most misconceptions get corrected.
Proposal and fixed price
Within a few days: drawings, appliance options with reasons, the full scope of building work, and one fixed price. No line items that appear later.
Supply
We order and take delivery. You get one date rather than three, and we store the appliance until the site is ready.
Installation
One to two days for most jobs. Protection down, flue in, appliance set, clearances verified against the manual, draught tested, first fire lit with you there.
Documentation and handover
Signed installation certificate, the appliance's own documentation, and the notification to your municipality's fire service — filed by us, with a copy for your file.
What Norwegian regulations actually require
Installing into an existing home is notifiable, not applied for
Putting an appliance into a house that already has a usable chimney does not require a building application. It does require that the installation is reported to the municipality — in practice, to the fire service. The duty sits with the property owner, which is why so many installations from the 2000s were never registered.
A new chimney is a different case
Building a new stack does require an application to the municipality before work begins. Where a project needs both a new chimney and an appliance, the notification still has to be sent in addition to the application.
There is no legal qualification for the fitter — but there is for the check
Norwegian law sets no formal competence requirement for the person installing an appliance. Fire services recommend certified installers, and the finished installation is expected to be verified by a qualified controller — a trained mason, or an installer or inspector holding at least level 2 from the Norsk Varme trade school. Our fitters hold that level or higher, so the check is not an extra visit from a stranger.
The appliance itself has to be clean-burning
New wood-burning appliances must meet Norwegian emissions requirements — NS 3059 and NS 3058 — with testing carried out by an accredited laboratory. We do not supply anything that does not.
Ask for the installation certificate
A signed monteringsbevis from the installer is the document that proves the work was done to the appliance manual. Fire services recommend obtaining one. Ours is issued as standard, whether or not anyone asks.
- Installation certificate
- Signed
- Fire service notice
- Filed & copied
- Appliance manual
- Included
- Product documentation
- Included
- Emissions compliance
- NS 3059 / 3058
- Guarantee
- 5 yrs workmanship
- Service due
- 12 months
Keep this file with the house papers. A buyer's surveyor will ask for it, and its absence is a negotiating point against you.
Questions people ask at the survey
Do I have to be at home during the installation?
For the first hour and the last, ideally. We need to agree the exact position with you before anything is cut, and we would rather light the first fire with you present than leave instructions on a worktop.
How much disruption is there?
One to two days for most installations. Opening a wall or a roof makes dust; containing it is our job, and we protect and seal the work area before starting.
Can you work in an occupied apartment building?
Yes. We coordinate with the housing association, and in shared buildings the flue route usually has to be agreed with the board before we quote. We can prepare that submission.
What about winter and cabin access?
Cabin work in winter is normal for us, but access dictates the schedule. If the last kilometre needs a snowcat, we plan the whole job as a single day on site.
Do you take away the old appliance?
Yes, and we deal with the disposal. Removing a fireplace is itself a change that must be reported, so we handle that notification too.
Book a free survey.
An hour on site tells us more than any phone call. You get a written proposal with drawings, appliance options and a fixed price.